Automatically End Callbacks

Solution

• Data Action: Get Callback Agent ParticipantId and CommunicationId
• Data Action: Disconnect Callback Participant’s Communication
• Trigger: AUTO_END_CALLBACK
• Workflow: AUTO_END_CALLBACK

graph TB
    A[Wrap up Call interaction] -->
    B[Trigger: AUTO_END_CALLBACK]
    subgraph AUTO_END_CALLBACK
        C[Workflow: AUTO_END_CALLBACK] -->
        D[Call Data Action: Get Callback Agent ParticipantId and CommunicationId]
        D --> |Success| E[Call Data Action: Disconnect Callback Participant's Communication]
        D --> |Failed| F[Workflow Ends]
    end

    B --> C
    E --> F

Implementation

Outcome

Agents will no longer have to wrapup callback interactions twice

Source

Orgs

• maximuscanada-dev
• maximuscanada-service-timmins