Web Msg - IaC Task List

Pre Task List (Things that must be done/exist already in Genesys before deploying):

• Create groups (If assigning via pipeline)
• Create wrap up codes (if assigning via pipeline - however most likely not applicable since we have Dianne’s wrap-up code tool)
• Define closed/holiday schedules to be assigned to schedule groups
• Define data actions (only if deploying to brand new org)

Post-deployment:

• Share code snippet
• (SBC ONLY) Make sure to reassign the “Get Queue Observations V2 - SBC” Data Action to “Get Queue Observations V2 - SBC (WebMsg)” to fix the issue with Courtesy Disconnect
• Upload logo for home screen (recommended size is 200 x 70)
• Upload avatar for bot (recommended picture is a circle with a size of 75 x 75)
  • Here is a useful resource to find BC logos: https://www2.gov.bc.ca/gov/content/governments/services-for-government/policies-procedures/bc-visual-identity/download-marks
  • Here is a useful resource to find Service BC logos: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/citizens-services/servicebc
• Verify the wrap codes are configured correctly
• Create PROD group (Official/Public), and deactivate yourself to prevent production interactions being routed to you AND assign it to the PROD queue
• Add PROD queue to recording policy (“MaximusCanadaInteraction-Webmessaging” in the SBC org - Only add PROD queues, not DEV or BAT!)
• Ensure messages are correct
• Smoke test