Roles Created per Organization
| Role | User account | Notes |
|---|---|---|
| Agent | UPN | |
| Supervisor | UPN | |
| Quality Analyst | UPN | |
| Trainer | UPN | |
| Workforce Management | UPN | |
| Business Intelligence | UPN | |
| Manager | UPN | |
| Director | UPN | |
| Admin | Admin | Admin |
| BSA | Admin | Admin role |
| SDM |
Possible others
| Role | User account | Notes |
|---|---|---|
| Project Manager | UPN |
Test Accounts needed for BSA and Admin
- Agent and Supervisor