Pexip Support and Resources
Opening a Support Ticket
Section titled “Opening a Support Ticket”To open a Pexip Infinity support ticket, send an email to support@pexip.com with the issue details.
Please cc support@etgroup.ca so the team is aware of the issue and can log the details (issue and resolution).
Diagnostic Snapshot
Section titled “Diagnostic Snapshot”Once a ticket is opened, the Pexip support team will likely request a diagnostic snapshot for detailed analysis of the issue.
See the Pexip documentation for instructions on generating a snapshot: https://docs.pexip.com/admin/diagnostic_snapshot.htm
Upgrade Process
Section titled “Upgrade Process”For guidance on upgrading Pexip Infinity, refer to the official upgrade documentation: https://docs.pexip.com/admin/upgrading.htm
Training
Section titled “Training”Pexip Infinity training is available through the Pexip Academy: https://www.pexip.com/academy